Frequently asked questions

Find answers to the most frequently asked questions

Absolutely, as long as your phone supports dual SIM functionality. After activating your eSIM, you can continue making and receiving calls and texts using your physical SIM while using your eSIM for mobile data—helping you avoid high roaming costs
Yes! You can install multiple eSIMs and switch between them as needed, making it easy to stay connected while traveling across different regions.
If your phone supports eSIM technology and is unlocked, you should have no trouble setting it up. However, certain devices from mainland China, Hong Kong, and Macau may not support eSIM functionality. To verify compatibility, check here or consult your device manufacturer for confirmation.
Your eSIM will be available instantly upon purchasing a data plan. Once you complete checkout, simply follow the provided setup instructions to install it—no delays or long waits required.
Yes, you can easily topup and track your data consumption on your account page on our website.

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